Privacy Policy

Last updated: 20/08/2025

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

1. Information We Collect

Personal Information

  • Name and contact information (email, phone number)
  • Company name and job title
  • Communication preferences
  • Payment information (processed securely through third-party providers)

Usage Information

  • Website usage data and analytics
  • Service interaction data
  • Technical information (IP address, browser type, device information)
  • Cookies and similar tracking technologies

AI Service Data

  • Documents, audio, video, and images you upload to our services
  • Chat conversations and queries
  • Service performance and usage metrics
  • Feedback and support communications

2. How We Use Your Information

Service Provision

  • Provide and maintain our AI services
  • Process your requests and transactions
  • Deliver customer support and technical assistance
  • Improve and optimize our services

Communication

  • Send service updates and notifications
  • Respond to your inquiries and support requests
  • Send marketing communications (with your consent)
  • Provide important service announcements

AI Model Training

  • Improve AI model performance and accuracy
  • Develop new features and capabilities
  • Ensure service quality and reliability
  • Comply with legal and regulatory requirements

3. Data Security & Protection

Security Measures

  • End-to-end encryption for data in transit and at rest
  • Secure cloud infrastructure with enterprise-grade security
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • 24/7 monitoring and incident response

Data Retention

  • Personal data: Retained for as long as necessary to provide services
  • Service data: Retained according to your subscription terms
  • Backup data: Securely stored for disaster recovery purposes
  • Deletion: Data deleted upon request or account termination

4. Your Rights & Choices

Access & Control

  • Access your personal data and usage information
  • Update or correct inaccurate information
  • Request deletion of your data
  • Export your data in a portable format
  • Control marketing communications and preferences

Opt-out Options

  • Unsubscribe from marketing emails
  • Disable cookies and tracking technologies
  • Limit data collection and processing
  • Request data anonymization

5. Data Sharing & Third Parties

Service Providers

  • Cloud infrastructure providers (AWS, Azure, Google Cloud)
  • Payment processors (Stripe, PayPal)
  • Customer support and analytics tools
  • AI model providers and APIs

Legal Requirements

  • Comply with legal obligations and court orders
  • Protect our rights and prevent fraud
  • Respond to government requests
  • Enforce our terms of service

Business Transfers

  • Merger, acquisition, or sale of assets
  • Transfer of service operations
  • Corporate restructuring

6. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (SCCs) for EU data transfers
  • Adequacy decisions for recognized countries
  • Data processing agreements with all service providers
  • Regular assessment of transfer risks and safeguards

7. Compliance & Regulations

Australian Privacy Act

  • Compliance with Australian Privacy Principles (APPs)
  • Data breach notification requirements
  • Privacy impact assessments
  • Regular compliance audits

GDPR Compliance

  • Lawful basis for data processing
  • Data subject rights implementation
  • Data protection by design and default
  • Data protection impact assessments

Industry Standards

  • ISO 27001 Information Security Management
  • SOC 2 Type II compliance
  • NIST Cybersecurity Framework
  • Regular third-party security assessments

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our services
  • Providing advance notice for significant changes

Your Privacy Matters

We're committed to protecting your privacy and being transparent about how we handle your data. If you have any concerns or need clarification on any aspect of this policy, please don't hesitate to reach out.