Terms of Service

Last updated: 20/08/2025

These terms govern your use of AI Solved's services. Please read them carefully.

1. Acceptance of Terms

By accessing or using AI Solved's services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

These terms apply to all users of the service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Description of Service

AI Solved provides artificial intelligence services including but not limited to:

  • Multimodal RAG chat and document processing
  • AI consulting and strategy services
  • Custom AI solution development
  • Enterprise AI implementation
  • AI training and support services

We reserve the right to modify, suspend, or discontinue any part of our services at any time.

3. User Accounts & Registration

Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must be at least 18 years old to create an account
  • One account per person unless explicitly permitted

Account Responsibilities

  • You are responsible for all activities under your account
  • Notify us immediately of any unauthorized use
  • Keep your account information current and accurate
  • Maintain appropriate security measures for your account

4. Acceptable Use Policy

Permitted Uses

  • Use services for lawful business purposes
  • Comply with all applicable laws and regulations
  • Respect intellectual property rights
  • Use services as intended and described

Prohibited Uses

  • Upload malicious content, viruses, or harmful code
  • Attempt to gain unauthorized access to our systems
  • Use services for illegal or fraudulent activities
  • Violate any third-party rights or privacy
  • Interfere with service operation or other users
  • Reverse engineer or attempt to extract source code
  • Use services for competitive analysis without permission

5. Content & Data

Your Content

  • You retain ownership of content you upload to our services
  • You grant us a license to process and analyze your content
  • You represent that you have rights to all uploaded content
  • We do not claim ownership of your intellectual property

Content Restrictions

  • Content must not violate any laws or regulations
  • Content must not infringe on third-party rights
  • Content must not contain harmful or malicious elements
  • Content must comply with our acceptable use policy

AI Processing

  • Your content may be processed by AI models to provide services
  • We implement appropriate security measures for data protection
  • AI processing is subject to our privacy policy
  • We do not use your content to train third-party AI models

6. Intellectual Property

Our Intellectual Property

  • AI Solved retains all rights to our services, software, and technology
  • Our trademarks, logos, and brand elements are protected
  • You may not copy, modify, or distribute our proprietary materials
  • All improvements and modifications remain our property

Third-Party IP

  • We respect third-party intellectual property rights
  • Report any potential IP violations to us immediately
  • We may remove content that violates IP rights
  • You are responsible for ensuring your content doesn't infringe IP rights

7. Payment & Billing

Service Fees

  • Service fees are charged according to your selected plan
  • Fees are billed in advance on a recurring basis
  • All fees are non-refundable unless otherwise specified
  • Prices may change with 30 days' notice

Payment Terms

  • Payment is due upon receipt of invoice
  • Late payments may result in service suspension
  • We use secure third-party payment processors
  • Disputed charges must be reported within 30 days

Refunds & Cancellations

  • No refunds for partial months or unused services
  • Service cancellation takes effect at the end of billing period
  • Data may be permanently deleted upon cancellation
  • Export your data before cancelling services

8. Disclaimers & Limitations

Service Availability

  • Services are provided "as is" without warranties
  • We do not guarantee uninterrupted service availability
  • Service may be temporarily unavailable for maintenance
  • We are not responsible for third-party service interruptions

AI Accuracy

  • AI-generated content may contain inaccuracies
  • You should verify all AI-generated information
  • We are not responsible for decisions based on AI output
  • AI models are continuously improved but may have limitations

Limitation of Liability

  • Our liability is limited to the amount paid for services
  • We are not liable for indirect or consequential damages
  • Liability limitations apply to the maximum extent permitted by law
  • Some jurisdictions do not allow liability limitations

9. Termination & Suspension

Termination by You

  • You may cancel services at any time
  • Provide written notice of cancellation
  • Export your data before termination
  • Fees are non-refundable upon cancellation

Termination by Us

  • We may terminate services for policy violations
  • Non-payment may result in immediate termination
  • We will provide notice when possible
  • Termination is effective immediately for serious violations

Service Suspension

  • Services may be suspended for policy violations
  • Suspension may occur during investigation
  • We will notify you of suspension reasons
  • Services resume upon resolution of issues

10. Governing Law & Disputes

Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria, Australia.

Dispute Resolution

  • Attempt to resolve disputes through good faith negotiation
  • Mediation may be required before legal action
  • Legal action may only be brought in Victoria, Australia
  • Class action lawsuits are not permitted

11. Changes to Terms

We may modify these terms at any time. We will notify you of material changes by:

  • Posting updated terms on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our services
  • Providing advance notice for significant changes

Continued use of services after changes constitutes acceptance of new terms.

Important Notice

These terms constitute a legally binding agreement between you and AI Solved. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, please do not use our services.